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Information Technology Services

The aim of the Information Technology Services is to become a center of excellence in providing innovative high-tech systems for the design and contribution of the University programmes of study in the modern age of electronic and digital technology.
The mission of the Service is focused on the continuous monitoring, evaluation and integration of new technologies at the University, as well as on the development of technology infrastructures. In particular, the Unit has a main responsibility for:

  • the strategic planning of Information Communication Technologies Projects in connection with the University development programme,
  • the design, implementation and management of all electronic infrastructure and systems,
  • the technical support of teaching and administrative staff, students and associates of the University and
  • the infrastructure implementation of the Centre for Educational Resources and Methodology.


The structure of the Service includes five interdependent Sectors:

  • E-Learning and Digital Content Management Sector
  • Core Applications Sector
  • Central Systems Sector
  • Network and Security Sector
  • IT Helpdesk Office

All sectors are implementing technoeconomic studies regarding the design and implementation of new IT projects. In this context, they contribute to the assessment of needs, the preparation of technical specifications and tender conditions, the evaluation of tenders and the receipt / acceptance of deliverables. In addition, all Sectors are involved in providing IT consulting services to the University community.

Services Offered

Core Applications Sector

It has the main responsibility for the implementation, technical support and management of the University Central Applications.


Services provided by the Sector include:

  • technical support and management of the central applications concerning the financial and administrative management systems of the University
  • technical support and management of the central applications concerning the student data management system of the University
  • support for the users of the financial and administrative management and the student data management systems of the University
  • study, design and implementation of future central applications of the University
  • development of standards and policies

 

Network and Security Sector


It has the overall responsibility for designing, developing, expanding and managing network and security infrastructure and telecommunications. The Sector handles the design of structured wiring in all University buildings, the interconnection of buildings through leased lines and regional networks, and the University broadband internet connection. The goal is to create a network of integrated services that support high quality telephone, data and image communications.


Services provided by the Sector include:

  • monitoring the smooth operation and performance of the University network and security infrastructure.
  • tackling any security incidents, by, for example, checking the integrity of the system and recovery processes after a breach
  • provision of technical support and counselling services on security issues to all members of the University community
  • introduction of new technologies at the University


Central Systems Sector 

The Central System Sector ensures the smooth operation of the University central systems.


Services provided by the Sector include:

  • the management (design, development, implementation, maintenance) of computer infrastructure (disk arrays, servers, virtual infrastructure, backups) of the university
  • monitoring the smooth operation and performance of the Central Infrastructure (Data Centers) of the University

 

IT Helpsdesk Office

The ΙΤ Helpdesk Office ensures the smooth operation of the University IT infrastructure.


Services provided by the Office include:

  • the provision of IT support to the university community
  • management (design, development, implementation, maintenance) of the telephone list and e-mail services

 

E-Learning and Digital Content Management Sector


It has the main responsibility of supporting the educational process through continuously developing and running the University e-Learning and Library systems. Services provided by the Sector include:

  • the development, operation and support of the e-Learning Platform eClass and the services it offers (Synchronous Online Education, Asynchronous Online Education, Video Platform, Possible Plagiarism Control Service)
  • the development, support and management of the Library information systems, such as the Library Management System and the Kypseli Digital Repository
  • the development, support and management of the OUC Central Website as well as other content management systems and websites
  • training of all academic and teaching members, students, administrative staff and other groups or individuals with courses, presentations and manuals that are being prepared, as well as their immediate support via email and telephone
  • exploring new needs and requirements and incorporating new technologies that will help the educational process.